It all comes down to how you’re planning on getting through the issue. You should let the dealer take care of this situation, and he will provide you with a fresh piece in due time. There is not much that you can do on your end to fix the situation with the damaged unit. However, if the unit is indeed defective, then your hands are tied. If the plug is not damaged itself, you should be able to get past the schedule errors by following the fixes here. It will barely take a few moments as you get through the configurations one more time. So, be sure to keep that in mind as you try to adjust the system. Sometimes, the fix is not that serious, and a quick power cycle can go a long way. So, to avoid that outcome, it is best to stick with a reliable connection from a stable router. Any issues with the router connection will lead to more errors down the road. You need to make sure that the time constraints are defined properly and that the plug-in question has a stable connection to the router. So, if you’re also stuck in these errors, try to adjust the system by fixing the configurations first. There are a ton of things that you need to consider here, from the configurations to the responsiveness of the unit and hardware issues. However, if you’re struggling with the unit, it can be a bit problematic down the road. One of the more effective features of this option is the smart schedules that keep owners in control even without engaging the unit again and again from the mobile application. Add the plug back in, and your issue will most probably be fixed. After that, launch your app again and log in to your Gosund account. Go to storage options and click clear all data. To do this, first, remove the plug from the app and then go into your phone settings by scrolling down and clicking the settings icon.Īfter that, just navigate to app settings and click on the Gosund app. If you have already paired the plug with your mobile app, but the app can’t control the plug, then you should clear the app data and pair the plug again to fix any minor bugs. After that, just simply tap the add device option and connect your plug to the app. Make sure that the smart plug is plugged into a power outlet. Register for your Gosund account and login into the app. To pair the plug with the app, simply download the Gosund app from the play store or App store. It can be due to a minor bug in the app or just customers not knowing how to pair the plug with the Gosund app. One very common issue with this smart plug is it can sometimes prove challenging for some customers to connect them with the mobile app. Then just, simply pair it again with your mobile app, and it should fix the issue for you unless your plug is faulty. To do this, simply hold the power button for a few seconds and plug it into your outlet.Īfter you see the power light blinking, release the power button. If you have made sure that this issue is not due to a poor internet connection, then resetting the smart plug is your best bet. Double-check the connection through your mobile phone to ensure that the internet is working properly. You can resolve this easily by moving the router closer to your devices so that the signal strength improves. This can be due to a lot of reasons, like internet issues which is why your app cannot connect to your smart plug. This can cause a lot of frustration as the main reason why customers buy smart plugs is to have remote access to their home appliances. Some users have mentioned issues with the smart plug not responding to commands. Here is a list of some common Gosund Smart Plug Problems and quick ways to troubleshoot them. Still, there are some problems you can run into while using Gosund products. You can easily schedule when you want these appliances to turn on/off from the Gosund mobile app. So, be sure to keep that in mind as you try to adjust the smart system.
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